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BNTGOODS Return and Refund Policy
At BNTGOODS, we strive to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, our return and refund policy provides a hassle-free process to make things right.
Returns Eligibility:
- Items must be returned within 30 days of delivery.
- Items must be new, unused, and in their original packaging.
- Returns due to our error (e.g., incorrect, defective, or damaged items) will qualify for free return shipping.
Refund Timeline:
Upon returning your item, you can expect a refund within four weeks, often sooner. The timeline includes:
- 5 to 10 business days for transit back to us.
- 3 to 5 business days for us to process the return.
- 5 to 10 business days for your bank to finalize the refund.
How to Initiate a Return:
- Log in to your BNTGOODS account.
- Access your order history under My Account > Complete Orders.
- Click the Return Item(s) button next to the applicable order.
- Follow the prompts and submit the return request.
- You will receive a confirmation email with further instructions.
Return Conditions:
- Product Damaged: Replacement or refund available. Images required.
- Wrong Product Delivered: Replacement or refund available. Images required.
- Product Not as Described: Replacement or refund available. Images required.
- Incorrect Quantity: Replacement or refund available. Images required.
- Change of Mind: Refund available (customer responsible for return shipping).
Contact Information:
For assistance with returns, please contact our support team at [email protected].